Shipping and exchange
Shipping within the Kingdom of Saudi Arabia
The smart online store cooperates with transport companies, Aramex, Quick and Saudi Post, to deliver your products throughout the Kingdom of Saudi Arabia, with a value of up to 28 riyals.
The product is delivered to the shipping company within two working days
The product will arrive within 5 to 7 working days to most of all cities of the Kingdom of Saudi Arabia.
Shipping to the rest of the Gulf countries
We ship our products to all Gulf countries with fees of up to 80 Saudi riyals.
When your order is shipped, you will receive the tracking number for your shipment, and you can track the shipment using the link attached to the message
If you are not satisfied with the product because of a defect that occurred to the product during the shipping process, or you received a product different from your order, all you do is contact customer service on WhatsApp at 00966503836958 within 7 days of receiving your order.
You will receive a return policy via e-mail. Print it for delivery to the shipping company, keeping the product unused and in good condition, the labels unpeeled, and the original packaging intact and undamaged.
Smart Store policy requires not to return any of the amounts paid by the customer using any of the payment methods when purchasing on the site. Where we provide our valued customers with the service of refunding the amounts they paid by replacing them with vouchers of the same value